Privacy notice and Terms and conditions

The General Data Protection Regulation (GDPR) is the new data protection policy that applies to all businesses that handle personal data concerning residents in the EU. It applies to all personal data that is collected, stored and shared. I have written this document for information purposes regarding the personal data that I process.

What data I collect

Name
E-mail address
Phone number
Country of residence
Age
Medical conditions
Session summary
GDPR consent

How data is stored

Paper: I do not store any personal data on paper. If I have ever written anything down (usually during an assessment) it is shredded within 24 hours after being scanned and held on my computer in a password protected file.

E-mail: Your e-mail address and e-mails we have exchanged are stored in my e-mail account. My e-mail provider is Google Gmail, all e-mails are stored securely using password verification.

Text: Any text messages we have exchanged are exchanged using my SMS provider.

Website: I do not store any personal data on my website.

Computer: My computer is password protected. Session summary notes are password protected and stored here. They are kept separate from other personal data and are anonymized.

Zoom: All online counselling sessions are processed using this service. Personal data stored is the event name and is for upcoming sessions only.

How data is shared

Supervision
I meet with my supervisor twice a month, my supervisor does not have access to any personal data that I hold. In order to protect your privacy my supervisor will not know you personally or professionally. During our sessions together we discuss my client work and I refer to my clients by first names only. This process is to ensure ethical and responsible practice rather than seeking instruction.

Emergencies
If I become aware of your intent to harm another person or organization (e.g. terrorism), then I may be required by law to inform the authorities without seeking your consent. In this type of situation, the law may require me to share personal data without your knowledge.

Erasing information

After seven years from our last appointment I will erase any personal data that I hold including any correspondence via email or text and my session summary notes.
I will keep these for a period of up to seven years so I have reference to our work together and used in situations such as you returning to counselling in the future. After the time has passed the information is erased.

Your rights

To be informed what personal data I store (i.e. this document).
To see what personal data I store about you (free of charge for the initial request).
To rectify any inaccuracies.
To withdraw consent to me using personal data.
To request personal data be erased (although I can decline if the information is required for ethical and competent practice).
This privacy notice forms part of the contract when beginning therapy.

Counselling sessions last for 50 minutes and cost 117 EUR. Payments are done after each session using PayPal or wire transfer. I share payment details with new clients after the first session.

If you wish to cancel an already booked session for any reason, you must cancel it by e-mail and / or telephone no later than 48 hours before the start of your sessions. Otherwise, you will be charged the lost session in full.

Everything discussed during your session is strictly confidential; however, I might need to break confidentiality if I feel that your personal safety, or that of others, is at risk. This will be done with your full knowledge.

My practice is based in Prague and adheres to the laws of the Czech Republic, European Union.

I am not a medical service, crisis helpline or suicide prevention helpline. If you are feeling suicidal, I would suggest you immediately call up a suicide prevention helpline or seek crisis intervention services in your location.

Please note that I only offer counselling to adults (those 18 years and over).